The L-20 Communication and Multimedia program focuses on modern digital communication strategies, web content production, multimedia storytelling, and social media management for contemporary media environments.
The Informatics and Telecommunications high school diploma was focussed on computer scinece, network infrastructure, hawrdare and software systems, and telecommunication technologies.
Enterprise-grade tools, systems & technical capabilities
International multilingual communication expertise
Recognized standards of excellence & continuous growth.
"Passionate about IT since childhood and dedicated to building a smarter, more secure digital future. With over 6 years of hands-on experience and a Bachelor's Degree in Communication and Multimedia, I have built a solid career as an ICT Support Officer and enterprise specialist.
Following the experience as a System Administrator and 2nd/3rd level technical support technician, I have expanded my operational expertise within two of the most prestigious international diplomatic organizations: NATO and the European Parliament".
Strong ability to plan, prioritize, and manage tasks in dynamic and highly structured environments. Proven skill in handling multiple responsibilities while ensuring strict adherence to service level agreements (SLAs) and deadlines using advanced ticketing systems.
Proactive attitude with a focus on preventative problem-solving and process automation. Recognized for accuracy in root-cause analysis, eliminating recurring issues, and optimizing business workflows.
Extensive experience in high-pressure diplomatic environments (NATO, European Parliament), providing discreet, prompt, and exceptional support to VIP and executive users.