Hi! I'm Daniele Mancini. an ICT Officer. a Webdesigner. working at European Parliament. Daniele Mancini.

Computer lover since I was a child, devote to keep discovering the IT world for a smarter future.At 25 years
old, after graduation in IT domain when I was 18, I already defined my career becoming an Information
Technology Specialist and then a Customers Relation Assistant with already almost 5 years of experience
with proven and certified expertise in IT/ITSM domain. I did receive multiple appreciations by my Team
Managers for my skills and talent. Worked in the IT Domain as a System Administrator and 2nd/3rd line
support and then evolved in a more management oriented position at the two biggest Diplomatic
Organizations: NATO and European Parliament (where I am currently employed).

Work Experience

2019-
2019

NATO
OTAN

IT System Administrator - CiSPOC - BD 901

Partnership Directorate SHAPE, CiSPOC and Document Releaser

2019-
2020

Zenn IT - Znt.gg Bruxelles

IT Technician - Windows Server Admin

Hardware Repair, Assistance and Server Install for LIDL Belgium

2020-
2021

European Parliament

External Consultant - MEP IT SUPPORT - DG ITEC

ITSS | IT Support Specialist
2nd Line VIP Support for MEPs

2021-
Current

European Parliament

Contract Agent - eMEP - DG ITEC

ICT Support Officer | Customers Relations Assistant

More

Languages

Italian   C2
English C1
French  C1

Certifications

SHAPE ITSM Manager CiSPOC
NATO Security Clearence
ITIL v4

Hobbies

Guitar Player
Photography
Web Design

Skills

Problem Solving
Troubleshooting
Communication
Teamwork
Stress Management
Organized
Focussed

Digital Skills

Active Directory
SCCM Application deployment
ServiceNow
Adobe Suite
Office Suite
System Admin tools
VMWare
MDM Management
Group Policies
Trellix ePolicy

Driving Licence

A
B

2019-
2019

NATO
OTAN

IT System Administrator - CiSPOC - BD 901

Partnership Directorate SHAPE, CiSPOC and Document Releaser

2019-
2020

Zenn IT - Znt.gg Bruxelles

IT Technician - Windows Server Admin

Hardware Repair, Assistance and Server Install for LIDL Belgium

2020-
2021

European Parliament

External Consultant - MEP IT SUPPORT - DG ITEC

ITSS | IT Support Specialist
2nd Line VIP Support for MEPs

2021-
Current

European Parliament

Contract Agent - eMEP - DG ITEC

ICT Support Officer | Customers Relations Assistant

More

Languages

Italian   C2
English C1
French  C1

Certifications

SHAPE ITSM Manager CiSPOC
NATO Security Clearence
ITIL v4

Hobbies

Guitar Player
Photography
Web Design

Skills

Problem Solving
Troubleshooting
Communication
Teamwork
Stress Management
Organized
Focussed

Digital Skills

Active Directory
SCCM Application deployment
ServiceNow
Adobe Suite
Office Suite
System Admin tools
VMWare
MDM Management
Group Policies
Trellix ePolicy

Driving Licence

A
B